I2k2 is hiring candidates for the account management role. Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationships with clients. Responsible for leading a team of Account Managers dedicated to meeting the operational needs of assigned client segments.

Requires a bachelor's degree in the area of specialty and at least 3 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures.

Responsibilities:

·         Be the primary point of contact and build long-term relationships with customers

·         Help customers through email, phone, online presentations, screen-share, and in-person meetings

·         Ensure increasing revenue through upselling, cross-sell, reference sell, and new sales

·         Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

·         Ensure the timely and successful delivery of our solutions according to customer needs and objectives

·         Communicate clearly, the progress of monthly/quarterly upsells, cross-sales, new sales initiatives to internal stakeholders

·         Forecast and track key account metrics

·         Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships

·         Liaise between the customer and internal teams

Requirements:

·         3+ years of account management/customer dealing experience in IT domain is preferred

·         Understanding of data center services, cloud computing will be preferred

·         Bachelor's Degree in the appropriate field of study or equivalent work experience

·         Proven account management or other relevant experience

·         Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

·         Experience in delivering client-focused solutions based on customer needs

·         Proven ability to manage multiple projects at a time while paying strict attention to detail

·         Excellent listening, negotiation, and presentation skills

·         Excellent verbal and written communications skills

·         Ability to prioritize among competing tasks

·         Excellent time and project management skills. You're always looking to improve inefficient processes

·         Keen attention to detail and adherence to deadlines

·         Expert at Microsoft Office Suite, Google Apps, Salesforce, and help desk support software

Account Manager top skills & proficiencies:

·         Build Relationships

·         Client engagement Skills

·         Co-ordination Skills

·         Pro-activeness

·         Customer Focus

·         Customer Delights Skills

·         Teamwork

·         People Skills

·         Initiative